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GENERAL TERMS AND CONDITIONS
Heveaplanet.com web shops are open 24-hours a day, but can be closed due to maintenance. Orders given in weekends and national holidays will be handled on the first coming business day.
Acceptance of general terms and conditions
By ordering from our site, you accept our general terms and conditions, including our Privacy Statement. You must be at least 18 years old to purchase items on the Website and possess a valid credit card that is accepted by us. If you are under 18 years old, you must have a legal basis to enter into an agreement with us.
SHIPMENT AND RETURNS
Your pack is generally dispatched within 2 days after receipt of payment and is shipped via FED EX.
Shipping fees include handling and packing fees as well as shipping costs. Handling fees and transport fees are fixed. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are made for shipping and your items are well protected.
The amount of your order is withdrawn when your order is shipped.
Thank you for shopping at heveaplanetusa.com and for choosing our products, which are people and planet-friendly. We really hope that you enjoy your purchase. However, if you would like to change or return a product, then we will be happy to help you.
RIGHT OF CANCELLATION
RETURNS FOR PURCHASES DELIVERED
If you wish to use your right of cancellation in this agreement, we are required to refund all payments received from you, including delivery.
You must pay the direct cost of returning the item to us. To be reimbursed, we ask that you contact our customer service by email at firstname.lastname@example.org or by phoning our customer service at +1 844 434 8971 (9 am – 5 pm PST) stating:
- Full name of the purchased product
- Your order number (starting with # on top of your enclosed receipt)
- The reason for returning the product
Before returning a product and within 14 days from you have received the product according to the date on the proof of delivery from Fed-ex. The product must:
- Remain in the original packaging
- Not have been altered or used in any way
- Not have been washed
When we receive your returned product we will issue you with a full refund for all payments received from you, including delivery – NOT the cost of returning the item to us. The amount will be refunded to you latest 14 days from we have received the goods form your.
The right of cancellation is met if you send your notice of cancellation before the cancellation period has expired – 14 days from when you received the item. We withhold payment until we receive the products. The deadline is met if you send back the goods without undue delay and no later than 14 days from the date you have informed us about the performance of the contract right of cancellation.
We recommend that you save the receipt as proof that you have delivered the package to the post / carrier.
You are only liable for any diminished value of the goods, such as breaking the sealed packaging, which ensures that the product is sterile when we receive it.
If you take the product for use beyond what is necessary to ascertain the nature of product, we reserve the right, at a specific assessment in each case, to reduce the repayment or cancel the refunding payment completely.
If you wish to return, it must be sent to the address below, please contact our customer service by email before returning: email@example.com
A.P. Møllers Allé 17
Att: Returns: heveaplanet.com
EXCHANGE OF PURCHASES DELIVERED
If you would like to exchange an item:
- Write to firstname.lastname@example.org or call us within 14 working days of your purchase.
Our telephone number is +1 844 434 8971. Please provide us with:
- The full name of the product you purchased
- Your order number (begins with # at the top of the printout of your receipt)
- The reason you would like to return the item.
- Or if you wish to exchange it for a different product, please tell us which product you would like us to send you.
- The product you wish to change should be send to the address belowHEVEA
1603 Capitol Ave., Suite 314-900
Cheyenne, WY 82001
Att. Exchange: heveaplanetusa.com
- Please Place the product in a strong cardboard box or you can reuse the box in which you received the product. Make sure the package is securely sealed with tape.
- Send the item to us by Recorded Delivery/Registered Post and are sure to keep the receipt as evidence of posting. Recorded Delivery or Registered post refers to a postal service for which a signature is required upon delivery.
HOW WE REFUND YOU
- As soon as we have received your returned item we will send you a confirmation email to let you know.
- We will refund you using the payment method you used to pay for the item. Usually this happens within 5 working days of receiving the item, and always within 14 days of our confirmation of receipt email to you
- If you are exchanging an item, you will be charged the postal cost. Please note we ask you to take special care with items that you might need to return: specifically we can only reimburse or exchange items that are new and unused and which:
- Remain in their original packaging
- Have not been altered in any way
- Have not been washed
If you have any questions or would like any advice about returns or exchanges, please do not hesitate to contact our customer service team at to email@example.com or by phone +1 844 434 8971.
According to US-laws you have 2 years warranty, this warranty only applies to Heveaplanetusa.com products, which are NOT sealed. Please note that most of our products are sealed for hygiene reasons. The warranty is therefor NOT valid on our sealed products, if the seal have been broken.
All products should be maintained according to the instructions on the individual product, Heveaplanetusa.com cannot be held responsible for damages due to incorrect maintenance. Read the instructions on the product pack or under FAQ’s on heveaplanetusa.com.
For shipping prices go here
Heveaplanetusa.com reserves the right to change prices. Prices at the time of placing an order are valid throughout the buying process. *At times where software or human errors for instance list products with an obvious faulty price, Sweet Protection reserves the rights to cancel the order – notifications will be given.
CHANGE OF PRODUCT ASSORTMENT
Heveaplanetusa.com reserves the right to change its stock availability on the site and to remove items from the product range before a purchase has been registered.
We do our best to make sure that all of the content on our site is correct. However, as we are only human, we reserve the right that unintentional errors may occur. Colours on your computer screen are not always 100% accurate.
Communication between you and heveaplanetusa.com will be in English.
UNDER 18 YEARS OLD?
If you are under the age of 18, your parents’ or guardian’s consent is required to make purchases on this web shop.
DAMAGE DURING TRANSPORTATION
All shipped packages are insured. If the package and/or the content are damaged upon arrival, please report it to the courier upon delivery. When returning goods to us, do not use snail mail as this is insured (and you will not be reimbursed if the package is lost). Always keep your receipt. If you notice any damages when you unpack your items, please contact us.
SHOPPING, SHIPPING AND CUSTOMS
Only customers with a valid address in the countries listed under freight may place orders on this web shop.
In terms of payment, we accept PayPal and credit cards via ePay Payment Solutions:
- International VISA
- Visa Electron
- Discover via PayPal
Making purchases in our web shop is secure (SSL). We use state of the art technology to keep your credit card information safe. For details on our security measures, please see terms and conditions.
Prices are stated in EUROs
Heveaplanetusa.com is registered in and operates out of Wyoming, under US Law.
Therefore all shipments to our Wyoming customers will be automatically invoiced with the Wyoming state sales tax of 4% included in the price. * The sales tax may most likely not be refundable or deductible in your state.
Heveaplanetusa.com does not withdraw the amount for the order before the order is shipped.
The transaction fee will not exceed the fees set by ePay / Clearhaus / PayPal
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Heveaplanetusa.com or its content suppliers and protected by international copyright laws. This site or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the expressed written consent of heveaplanet.com.
The heveaplanetusa.com privacy statement is designed to demonstrate our commitment to privacy. We respect your privacy. Any personal information that you provide is used for the purpose of giving you the best possible information. In our feedback form and digital catalogue form, we ask you to give us certain contact information, which is needed to ship your order/reply to the information you requested.
NON-DISCLOSURE TO THIRD PARTIES
We will not disclose your personal information to any third parties. We will not sell, rent or trade your personal information to others for marketing purposes. We may collect statistics regarding the use of our web shop, such as traffic patterns and related site information, but this information will not include any personal identifying information.
SECURITY OF YOUR INFORMATION
We follow strict security procedures in the storage and disclosure of information that you have given us. This is to prevent unauthorized access or unlawful processing of your personal information.
Heveaplanetusa.com will only send you e-mails if you ask for more information. We might also use your e-mail address to confirm your order/request, tracking number and to respond to any inquiries you make online. We will not pester you if you don’t ask for more information!
When you subscribe to our newsletter you can be assured that your personal information and email address will not be sold, exchanged, or in any way shared with third parties.
We keep your personal information private, and will only use your email address to send you the newsletters you requested. You can unsubscribe from our newsletter at anytime.
What is a cookie?
A cookie is a small file saving information about your purchases and the pages you have visited on our home page. The file is harmless.
We collect information to make it easier for you to use our web shop. If you have made any previous purchases, the shop will remember you. We also monitor statistics and traffic on our website.
The information cannot be used to identify singular users. The collected data is handled in confidence and not passed on to any third parties.
You can block cookies in your browser and you can block cookies from this website too. You can use our website without accepting cookies. If you deactivate cookies, it may cause some parts or functions of the website to become unusable or have a lower function.
If you do not wish to accept cookies from us, most browsers allow you to choose advanced cookie settings under Settings and add our domain to the blocked cookie websites list. You can also delete individual cookies or all saved cookies in your browser.